Privacy Policy

This Privacy Policy describes how Clinexus Healthcare Edutech Private Limited ("Clinexus", "Platform", "we", "us", "our") collects, uses, processes, stores, and protects personal data of users accessing the Clinexus platform, including its website, applications, services, mentorship modules, marketplace features, and AI tools.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy applies to:

• Registered users
• Mentors and faculty
• Vendors and partners
• Visitors interacting with the Platform

It applies only to digital personal data processed by Clinexus.

We may collect the following categories of personal data:

Personal data is processed based on:

• User consent
• Performance of contractual obligations
• Legitimate uses permitted under the DPDP Act
• Compliance with legal obligations
• Protection of platform security and integrity

Personal data is used for:

• Account creation and authentication
• Providing platform services
• Mentorship and educational features
• Payment processing and subscription management
• Communication and service updates
• Fraud detection and cybersecurity
• Analytics and platform improvement
• Legal and regulatory compliance

Consent is obtained through explicit electronic acceptance during registration or service use.

Users may withdraw consent by contacting the Grievance Officer.

Withdrawal may result in suspension or termination of services where processing is necessary for platform operation.

Personal data may be shared with:

• Cloud hosting providers
• Payment processors
• Analytics and infrastructure vendors
• Communication service providers
• Legal or regulatory authorities when required by law

All service providers are bound by confidentiality and data protection obligations.

Clinexus does not control third-party privacy practices.

Data may be processed or stored outside India in accordance with applicable government notifications and adequate safeguards under the DPDP Act.

Personal data is retained only as long as necessary:

• Account data — while account remains active
• Transaction records — as required under tax and financial laws
• Security logs — retained for reasonable fraud prevention periods
• Legal records — retained where required for dispute resolution or compliance

Data is deleted or anonymized when no longer required.

Clinexus implements reasonable technical and organizational safeguards including:

• Access controls
• Encrypted communications
• Authentication protections
• Monitoring for unauthorized access

However, no digital system can guarantee absolute security.

In the event of a personal data breach:

• Clinexus will take reasonable steps to contain and investigate the incident
• Notify competent authorities where legally required
• Inform affected users when mandated by applicable law

Subject to applicable law, users may request:

• Access to personal data
• Correction or updating of inaccurate data
• Deletion of personal data
• Withdrawal of consent
• Grievance redressal

Requests may be submitted via the contact details in Section 17.

Clinexus is intended for individuals aged 18 years or older.

The Platform does not knowingly collect personal data from minors.

Accounts identified as belonging to minors may be removed.

Clinexus operates as an intermediary under the Information Technology Act, 2000 and complies with due diligence obligations under the IT Rules, 2021.

Clinexus is not responsible for personal data voluntarily shared by users in public or interactive areas.

To the extent permitted by law:

• Clinexus implements reasonable safeguards but does not guarantee absolute security
• Clinexus shall not be liable for unauthorized access resulting from events beyond reasonable control, including sophisticated cyberattacks
• Nothing in this Policy limits liabilities that cannot legally be excluded

Clinexus may update this Privacy Policy periodically.

Updated versions will be published on the Platform with a revised "Last Updated" date.

Continued use of the Platform constitutes acceptance of revisions.

For any privacy-related queries, requests, or grievances, please contact us: