Cookie Policy

This Cookie Policy explains how Clinexus Healthcare Edutech Private Limited ("Clinexus", "we", "us", "our") uses cookies and similar tracking technologies on the Clinexus website, applications, and related digital services (collectively, the "Platform").

By continuing to use the Platform, you acknowledge that cookies may be used as described in this Policy.

Cookies are small text files stored on your device (computer, tablet, or mobile device) when you visit a website.

Cookies help websites:

• recognize users
• maintain session security
• remember preferences
• analyze usage patterns
• improve functionality

Cookies do not typically contain information that directly identifies an individual, but they may be linked to personal data where necessary for account-based services.

3.1 Essential / Strictly Necessary Cookies

These cookies are required for:

• secure login and authentication
• account session management
• fraud prevention and security
• platform stability

3.2 Functional Cookies

These cookies:

• remember user preferences
• maintain session settings
• support improved user experience

3.3 Analytics & Performance Cookies

These cookies help us:

• understand how users interact with the Platform
• measure traffic and usage trends
• improve performance and content quality

Analytics cookies may collect aggregated and anonymized usage information.

3.4 Security Cookies

Security-related cookies help detect:

• unauthorized access attempts
• suspicious activity
• system misuse

These cookies are critical for maintaining platform integrity.

When using AI-powered features:

• session identifiers may be stored to ensure secure processing
• interaction logs may be temporarily retained for system functionality and improvement
• users must not input patient-identifiable information into AI systems

Clinexus may use trusted third-party service providers for:

• payment processing
• cloud hosting
• analytics services
• communication tools

These providers may place cookies in accordance with their own privacy policies.

Clinexus does not control third-party cookie practices and encourages users to review third-party policies.

Cookies are used for legitimate purposes including:

• authentication and security
• delivering requested services
• improving user experience
• analytics and system optimization
• compliance with legal obligations

Users may manage or disable cookies through browser settings.

Please note:

• disabling essential cookies may impair platform functionality
• disabling authentication cookies may prevent account access
• certain services may not operate properly without required cookies

For detailed instructions, users should consult their browser's help section.

Cookie retention periods vary based on purpose:

• Session cookies — expire when the browser is closed
• Persistent cookies — remain for a defined period to support functionality and security
• Analytics cookies — retained for reasonable operational periods

Where cookies are linked to personal data, retention aligns with our Privacy Policy.

Cookie processing is based on:

• user consent where applicable
• legitimate use for essential platform operations
• contractual necessity for service delivery
• compliance with legal obligations

Clinexus operates as an intermediary under the Information Technology Act, 2000.

Cookies are deployed as part of reasonable security and due diligence measures to protect platform integrity.

Clinexus implements reasonable safeguards to protect information collected via cookies.

However, users acknowledge that:

• no internet-based system is entirely secure
• disabling necessary cookies may affect service functionality

Nothing in this Policy limits liabilities that cannot be excluded under applicable law.

Clinexus may update this Cookie Policy periodically.

Updated versions will be published on the Platform with a revised "Last Updated" date.

Continued use of the Platform constitutes acceptance of updates.

For any cookie-related queries or concerns, please contact us: